Privacy Policy

Introduction

Introduction: Lanark County Mental Health (LCMH) recognizes the importance of collecting, using, and disclosing personal health information (PHI) responsibly and securely to provide better services to our clients. This policy outlines the procedures and guidelines for the collection, use, and disclosure of PHI and emphasizes the privacy and security of clients' health information.

Section 1: Collection, Use and Disclosure of Personal Health Information

1. Collection of Personal Health Information (PHI):

• LCMH will collect PHI directly from clients or individuals acting on their behalf.
• The collected PHI may include, but is not limited to, the client's name, date of birth, address, health history and records of visits to LCMH and the support received during those visits.

2. Purpose of Collection and Use of PHI:

• The collection of PHI is essential to provide clients with the appropriate services and support.
• LCMH uses a secure electronic system to share PHI with other health service providers within our agency to ensure coordinated care and services.
• By agreeing to share their PHI, clients allow LCMH to use the information for the following purposes:
• Providing health support and services based on client needs.
• Maintaining up-to-date and complete records of clients' health history and needs within their circle of care.
• Identifying gaps or overlaps in services to provide targeted assistance where needed.
• Ensuring clients receive the right support and services.
• Supporting other organizational activities to promote safe and quality services.

3. Disclosure of PHI to Third Parties:

• LCMH may share PHI with other health service providers within our agency who are involved in providing support to the client now and in the future.
• A client's instruction to withhold certain information cannot prevent LCMH from recording information required by law, professional standards, or best practice.

Section 2: Privacy and Security of Personal Health Information

1. Ownership and protection of Personal Health Information (PHI):

• The PHI collected in clients' records belongs to them.
• LCMH is committed to safeguarding the privacy and protection of clients' PHI.

2. Secure Storage and Access:

• PHI will be stored securely and will only be accessed by authorized personnel responsible for delivering clients' services.
• All health service providers at LCMH have signed confidentiality contracts to ensure the privacy of client information.

3. Logging and Monitoring:

• A log will be maintained to record instances when a person views clients' PHI. Regular review of this log will prevent unauthorized access to client information.

4. Retention and Disposal:

• PHI will be stored and disposed of in compliance with relevant laws and regulations.

5. Investigating Breaches:

• LCMH will promptly investigate any suspected breach or unauthorized access to clients' PHI and take appropriate action.

Section 3: Privacy Choices and Rights

1. Client Rights Regarding Personal Health Information (PHI)

• Clients have the right to review or obtain a copy of their personal health record upon request.
• Clients can request to correct or update their PHI if they believe it contains inaccuracies.

2. Opt-Out Option

• Clients may choose not to share their PHI with other health service providers. The withdrawal of consent is not retroactive.

Section 4: Privacy Officer and Concerns

1. Privacy Officer Contact:

• Clients may direct their privacy-related inquiries to the Privacy Officer at LCMH.

2. Contacting the Privacy Commissioner

• Clients have the right to contact the Information and Privacy Commissioner of Ontario if they have concerns about how their health information is being handled.

Conclusion

At Lanark County Mental Health, we prioritize the privacy, security, and responsible use of clients' personal health information. This policy ensures that PHI is collected, used, and disclosed in a manner that respects clients' rights and maintains confidentiality. Clients have the option to exercise their privacy choices and can contact the Privacy Officer or the Privacy Commissioner if they have any concerns or inquiries.